GIC Digital Solutions

  May 28, 2019  by  Eghosa Ogbeifun
We are kicking off the summer of 2019 with a bang! This update introduces our 24/7 phone support system, a spanking new office address and much more!
  July 10, 2018  by  Peluwa Adejuwon
We are happy to announce our 5.0 update! This feature packed update includes a new and improved server, real time backups, monthly reporting and much more.
  October 11, 2016  by  Eghosa Ogbeifun
GIC has recently undergone several operational changes with new infrastructure and updated price plans. We have migrated from our previous server hosts, to a more advanced, secure and scalable host. Offering better customer service and cheaper prices.

Using IMAP Email Protocols

The Internet Message Access Protocol, or IMAP, is a system that is essentially web-based. Instead of downloading email as in POP3, you access a live view of the online server. This is convenient if you use a smartphone and computer systems to access email. Instead of downloading the message and removing it from the server, the IMAP keeps everything online.

The connection settings for IMAP and POP3 are:

Username:<full email address>
Password:<password to the mailbox>
Incoming Server:mail.yourdomain.com
  • IMAP Port: 993
  •  
  • POP3 Port: 995
Outgoing Server:mail.yourdomain.com
  • SMTP Port: 465

IMAP, POP3, and SMTP require authentication.


iPhone/iPad/iPod (All Generations)

1) On the main screen of the device tap Settings
2) Select Mail,Contacts,Calendars
3) Tap Add Accounts
4) Select Other
5) Select Add Mail Account
6) In the New Account section fill out the appropriate information

Name: <your name>
Address: <full email address>
Password: <password to the mailbox>
Description: <a description for the account>

Incoming Mail Server
Host Name: mail.yourdomain.com
User Name: full email address
Password: mailbox password

Outgoing Mail Server
Hostname:

(POP) mail.yourdomain.com
(IMAP) mail.yourdomain.com
Username: Leave blank
Password: Leave blank

8) Tap Next. Finished.


Android

1) On the main screen of the device tap Settings
2) Select Accounts & Sync
3) Select Add Account
4) Select Mail
5) Enter in Username (Full Email Address) and mailbox password, then select Manual Set up

Incoming Server Settings (Choose either POP or IMAP)
Email Address: <your name>
Username: <full email address>
Password: <password to the mailbox>
POP server: mail.yourdomain.com
Security Type: SSL
Server Port: 995

6)Tap Next

Outgoing Server Settings (Uncheck Login required)
SMTP Server:

(POP) mail.yourdomain.com
(IMAP) mail.yourdomain.com

Security Type: SSL
Server Port: 465

7) Tap Next. Finished.

*Note: Some Android devices have different ways to set up email. Please refer to your owner manual or contact your wireless provider for proper instructions in setting up your device.


Windows Mobile

1) Swipe left from the Home screen
2) Tap Settings, and then tap E-mail and Accounts
3) Tap Add an Account and select Other Account
4) Enter your e-mail address and password and tap Sign In Windows
5) Tap Advanced

Account name: name the account
Your name: Type in your name as you would like it to appear.
Incoming e-mail server: mail.yourdomain.com
Account type: Choose either POP or IMAP
User name: <full email address>
Password: <password to the mailbox>
Outgoing (SMTP) e-mail server:

(POP) mail.yourdomain.com
(IMAP) mail.yourdomain.com

Tap Advanced settings and tap to select the boxes Require SSL for incoming mail.

6) Tap Sign In


Blackberry

1) From the BlackBerry home screen, click BlackBerry Setup > Set up Internet Email > Add An Email Account
2) Type your email address and password, and then click Next
3) Your BlackBerry will try to set up your email account automatically.

If your email account can’t be configured automatically, do the following:

4) Click I will provide the settings to add this email account
5) Scroll down and then click Next
6) Select Internet Service Provider Email (POP/IMAP), and then click Next
7) Type your full email address for your user name
8) Scroll down and type the name of the email server: (mail.yourdomain.com)
9) Click Next
10) Enter the name of the outgoing server :

(POP) mail.yourdomain.com
(IMAP) mail.yourdomain.com

11) Click OK to complete the setup

*Note: Some Blackberry’s have different ways to set up email. Please refer to your owners manual or contact your wireless provider for proper instructions in setting up your device.


By default, all GIC Digital Solutions hosted customers will be provided with the technical support coverage as listed below:

  • Server Hardware Replacement Coverage
    • GIC will provide complete coverage for all server hardware that are provisioned, or provided for, to customers at no additional costs.
  • Network Service Availability
    • GIC will assist to identify, and narrow down, potential points of failure that are attributed to a network service-related fault report. All follow-up actions taken by GIC will be determined by the nature of the service plan subscribed by the customer whom have filed for the fault report.
  • Web Service Availability
    • GIC will assist to identify, and narrow down, potential points of failure that are attributed to a web service-related fault report. All follow-up actions taken by GIC will be determined by the nature of the service plan subscribed by the customer whom have filed for the fault report.
  • Email Service Availability
    • GIC will assist to identify, and narrow down, potential points of failure that are attributed to an email service-related fault report. All follow-up actions taken by GIC will be determined by the nature of the service plan subscribed by the customer whom have filed for the fault report.

  • Support
    • Online Fault Report and Ticketing Support
      • 6-Hours Resolution Time, 24×7 Coverage
    • Live Chat, 24×7 Coverage
      • Remote Computer Assistance, 24×7 Coverage
      • Online Fault Report and Ticketing Support
        • 2-Hours Resolution Time, 24×7 Coverage

Note: Resolution time may varies due to the complexity of the issue, generally most reported issues can be resolved within 6 hours, unless otherwise informed by our support team.


We have five billing cycles from which you can choose from. This may differ though on what hosting service you have availed from us. Simply indicate the billing cycle of your choice in the order form. You may also contact our Sales Department for more options that you can have for your chosen hosting service.

  • Monthly 
  • Quarterly
  • Half-yearly (Semi-Annual)
  • Yearly (Annual)

Note: Special services like SSL certificates and domain registration have an annual cycle by default.


Quick Steps:

  • We create a backup of your account.
  • We then copy the backup to our servers.
  • At this stage, you will be required to change the nameservers.
  • All done, once DNS is resolving to our servers, your website migration is done.

Included with each shared web hosting account purchased from GIC Digital Solutions, we also will perform a web hosting account migration from your previous hosting provider.

cPanel Migration Process

If your previous hosting provider is using cPanel, the migration process is simple:

  1. We create a backup of your cPanel account
  2. We then copy the backup over to our server
  3. Once copied, we issue a few commands to restore the account
  4. Instruct you to update your DNS Nameservers to resolve to our servers
  5. Once restored, we begin checking for any errors on the account

During & shortly after a migration of a hosting account, there’s the possibility for errors to come up on some websites – this is mainly due to the differences between our servers and your previous hosting providers servers. Typically,  when an error is discovered, we can resolve them quickly. Some of the most common reasons for errors during/after a migration are:

  • Older versions of PHP
  • File permissions are not correct
  • .htaccess rules
  • custom php.ini files

We make all attempts for the migration process to go as smooth as possible however, it’s not always easy to predict what errors might display. This is largely due to the increasing number of website applications that resolve via DNS using the full site URL before they’ll work properly.

Non-cPanel Migration Process

Web hosting accounts that do not use cPanel can still be migrated however, these types of accounts using proprietary control panels require a little more work. We would typically download all of the files using FTP, then upload them to your new hosting account with us. The same steps would be used for exporting & importing any databases as well.

Depending on what access you have on the old hosting account, we sometimes cannot retrieve emails directly from the server – this means you would have to download your mailbox using an email client such as Outlook or Thunderbird. While our migration technicians are evaluating your hosting account and prepping for the migration, we’ll let you know what we can & cannot get from the old hosting account.

Our technicians make all attempts to make the web hosting account migration process seamless however, there are many unknown factors when migrating to a new server. Many of these issues can be resolved in a short period of time once our technicians are aware of them.


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